Cross Deep Surgery

Cross Deep Surgery 2016-12-16 Person 1 5 0

The surgery gone very much down hill the receptionists are useless no common sense and to see own doctor is near on impossible the new doctors are rude and it is like conveyer belt get you in out as quick possible the only good thing about cross deep is nurses very good it's shame I've been patient for 30 years and now I'm joining another surgery I will say good luck because they need it

Cross Deep Surgery 2016-10-03 Person 2 5 0

Only time I really needed help was misdiagnosed over a period of time and one Dr made a derogatory remark.Eventuallying diagnosed when I visited a private Doctor. By then was so ill that Dr sent me straight to hospital.

Cross Deep Surgery 2016-07-05 Person 4 5 0

Busy practice, so be aware and be appreciative that you can't be seen instantly - they are good people throughout and truly care about your welfare and health.

Cross Deep Surgery 2016-06-20 Person 2 5 0

The doctors by an large and good people, with a high standard of "bed side manner". The same sadly cannot be said about the reception staff who straddle the line between officious and cold to outright rude. Whilst I appreciate the job of gatekeeper can be challenging and every patient considers their situation a priority, the staff at Cross Deep do nothing to engage, reassure or at any time make visiting the doctor anything other than a painful experience. Perhaps that it their aim, in which case, congratulations. If not, perhaps the management and partners can consider some training, motivation or incentivising of service levels. Or just get a touch screen computer and an automated phone line... it would be preferable and often more useful.

Cross Deep Surgery 2016-04-28 Person 5 5 0

Obtained appointments on two successive days within 2 hours of request. Drs Ferguson and Islam very thorough and easy to deal with. Blood test taken on the spot. They can't improve on that. Reception staff pleasant and efficient as always .